About Studio Tre Punti

Studio Tre Punti is a privileged place for artistic development and learning, offering courses and workshops primarily for children aged 0 to 12. Our goal is to contribute to the child’s overall development through the awakening to music and the arts, while allowing parents to enjoy a pleasant moment. Studio Tre Punti stands out for the high quality of its workshops and the warm, personalized service it offers its customers. We’re a friendly, professional team, and we’re looking for someone who’d like to join us in our mission. Hospitality, equality, sharing and respect are part of what we put forward every day, while keeping the dynamism and conviviality very much present. We look forward to meeting our new Customer Experience Manager!

 

Studio Tre Punti is looking for a Customer Experience Manager.

RESPONSIBILITIES :

Reporting to the Director, the incumbent will be responsible for:

 

1. ADMINISTRATION MANDATE :

• Answer incoming e-mails;
• Answer questions and provide information to customers on site;
• Research educational articles and family art activities to help animate social networks (FB);
• Welcome families/customers in the Studio Tre Punti way;
• Assist teachers during transitions, if necessary;
• Make registrations and modifications when necessary, using the registration management software;
• Participate in the process of integrating and welcoming new customers;
• Process certain accounting documents;
• Perform various administrative tasks;

2. ORGANIZATION MANDATE

• Tre Punti Saturdays
• Add new registrations to the list of participants
• Help with organization before and on the day of the event
• Prepare materials, space, etc.
• Children’s parties / rentals
• Process requests (answer e-mails, fill out reservation form, etc.)
• Plan activity according to demand (weekend)
• Organize event supplies (gift bags, decorations, etc.), if required
• Ensure communication with the family, if necessary

 

3. OTHER

• Keep common areas clean and see to general maintenance;
• Manage entry and exit of bulletin board;
• Participate in various promotional activities (sidewalk sales, etc.);
• Perform any other related duties.

REQUIREMENTS :

• Minimum experience as a support agent or other relevant experience
• Excellent command of spoken and written French
• Good command of the Office suite and e-mail management
• Interest in child and family development
• Knowledge of the arts an asset

PROFILE SEEKED :

• Creativity, initiative, interpersonal skills and dynamism
• Strong customer service focus
• Ability to manage multiple priorities and organizational skills
• Skilled communicator
• Ability to work as part of a team

 

WORKING CONDITIONS :

• Approximately 20 hours per week, evenings and weekends
• Schedule to be discussed, possibility of adding daytime hours during the week, depending on artistic skills
• Start date: end of August/beginning of September 2023
• Salary according to experience

 

Office located at 5047, rue Wellington, Verdun, Québec H4G 1Y1

Anyone interested in this position must send their curriculum vitae with a cover letter by August 4, 2023.

APPLY ONLINE HERE

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